Employee Support is available from two departments within Scripps, >based upon the type of Software,
Services, or Hardware involved.
Please read the descriptions listed below to select the correct support team for your issue.
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The Digital Customer Service Team provides support for: * Lakana, (CMS) Content Management System software and accounts. * FreshDesk Ticketing System software issues, usage instructions, reports, and access * Redeemer database issues and access * ROKU help and access * Second Street * Silverpop database issues and access * Syndication issues * TinyPass database issues and access * Urban Airship database issues and access * Verizon Video issues Click here to submit a request to the Digital Customer Service Team |
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The IT Technology Service Desk provides support for: * Email, SharePoint, OneDrive, Yammer, Lync, Email distribution lists * Password Reset: account unlock (network, AD, WideOrbit, etc.) * Desktop support: hardware, software, printers * Digital Sales, WideOrbit, AdBook * Business systems: TMS, Travel Expenses, IT Approval System * HR Applications: Career Mgmt, eLearning, TimeCard * Financial Applications: Accounts Payable, General Ledger, AssetMgmt, ePro * Remote Access: PhoneFactor, Junos Pulse * Security Access: New/Updated Access Access to a Mailbox * Outages: Internet, WorkLife, slow performance * Purchases Click here to submit a request to the IT Technology Service Desk |